FAQ

Supported Payment Methods

We currently support credit cards (VISA, MasterCard, and JCB).

Can I get a refund? What are the rules?

Non-refundable once the course has been accessed or viewed.

Is there a time limit for the course?

Yes. Courses have a fixed access period (e.g., 1 year) after purchase. Once expired, a re-purchase is required to continue viewing. You can check the expiration date under "My Account -> My Courses."

Can I transfer or share my course?

No. Accounts are for personal use only. Please do not share or resell your account to ensure your access rights are protected.

What devices and browsers are supported?

You can use a computer (Windows / Mac), smartphone, or tablet. For the best experience, we recommend using the latest version of Google Chrome, Safari, or Microsoft Edge.

Desktop / Laptop: Please use the latest version of Chrome, Firefox, or Edge (Windows 10+, version 129 or higher).
Android: Please use the latest version of Chrome, or switch to Firefox / Edge (Android 5+).
iPhone / iPad: Please use the latest version of Safari.

Problems with Video Playback?

Please ensure your internet connection is stable, then try refreshing the page or switching to a different browser. If the issue persists, we recommend clearing your cache or testing on another device. If the problem remains unresolved, please contact customer support.

Still have questions? Here’s how to reach us.

You can reach out to us via the contact form, and we will assist you as soon as possible.